(ZT)面試 Behavior Questions 總結 (61-90)

61. What can you add to what we have already asked you that should make us want to hire you?
Think grocery shopping… all those brands in the soap aisle begging for your attention. Each one comes with its own key selling points. Remember the comics, Superman? On TV, he sold himself… stronger than a locomotive, faster than a speeding bullet, able to leap tall buildings in a single bound. What are your key selling points? Plan this out ahead of time for the next interview… or include in a thank you letter for this past interview. Think a 1 minute infomercial about yourself. What are your core strengths? Is it communicating with children, being a mentor to other teachers, being able to keep topics current and interesting… . Think of what is needed to be successful in the job and how you specifically meet those needs—provide examples. Increased reading scores by using… Math scores jumped __% due to my … Offer some proof from your past to support your claims. But it is your ability to assess the situation and analyze your potential contributions that will sell your candidacy. Do not think it too late — send a strong thank you and include in your request for the job the key reasons why you are the best candidate.
62.What does “customer service” mean to you?
Think of yourself as a customer — what do you expect from salespeople … regardless of the circumstances and/or the problem. An example may be “Customer service is a two-piece reaction. First—respect; second — problem solving.” See if that makes sense and if you sound convincing when you do practice it. If you can give a brief story or two of what you have witnessed as extraordinary examples of customer service behavior. By using yourself as a focal point you will be able to enunciate clearly your understanding of customer service.
63. What do you know about our company?
If you can relate your knowledge to the area that you would be involved in, it would show that already you have an active interest in the organization. For example, if you were interested in marketing, “I understand that you are one of the top 10 companies in sales to Europe but are currently interested in expanding your market into Asia. Competition is keen in that area but you have an advantage in that you product offers features that others do not, such as… ..” It is not only showing that you have done the research but also that you like/know what you have learned about the company and have applied it to how you can add value in the position.
You're large and respected worldwide. You're both a clinical and teaching hospital. Over the last 60 to 70 years you've produced award-winning research. In reviewing your Web site, I've familiarized myself with many of your corporate goals and objectives.
64. What do you wish to gain from our company?
Excellent question! Research is the answer (know everyone is tired of hearing this but we feel this is one great way for applicants to make a difference in their candidacy). Determine some of the key elements in the corporate structure, product base, employees/management team or recent history. What appeals to you about working at this company? Go with what you know. “In the past, I have had opportunities to work on new products being launched. I am very excited about your plans to start an entire new line of products. With my prior experience I know I can provide insights and make contributions immediately and I will also learn so much from the excellent team you have in place. Having done single products, I would love to be in on the give-and-take meetings planning the new line… there is much I can offer but also much for me to learn.” Finding something specific… the opportunity to use a new technology, a new skill, to work with ‘experts on their team”… are ways for you to find job satisfaction, which is another way of asking this question
65. What do you think the employee's responsibilities are to the company?
As an employee you have several responsibilities to your employer. They are as follows: to perform a good day’s work to be loyal to act as part of the team to value the relationship to earn the employer’s trust to grow with a passion for the product/service.

66. What motivates you?
Other than looking into your past experiences….Times when you were motivated and times when you were not… no one but you has this answer. Find concrete examples when you had to pull it all together and get motivated to get the job done; what does it for you?
This is a personal trait that only you can say, but good examples are: Challenge, Achievement, and Recognition
You would think that because I am interested in sales, only financial compensation would motivate me to achieve. Although monetary rewards are important to me, I am driven to succeed internally. More than anything, I want to be respected by my friends and coworkers for being the best at what I do. Whether I am considered to be the best car detailer in my hometown or the best columnist for my college newspaper, I want to be recognized as the best.
67. What things make a good team member?
Consider first the situational context of the question. What is the team environment of the organization that you are interviewing—do they have a strong, organized team-based work environment or is it based on informal authority and fluctuating teams? Ideally, you should have had an opportunity to research and ask some questions about the organization to determine how they operate (and if indeed you want to work in that environment.) Model your responses to the organization. Obviously, you are describing yourself = good team member. My ideas of what makes a good team member may be very different from yours—and from the organization. Also depends on where you are in the team—new member, leader, support. How do you see yourself? How do you make yourself fit into a new team? How do you elicit cooperation from other team members? What do you think the organization’s biggest problem is relative to teams and team-building? And, what solution could you provide?
68. Why do you feel we should hire you for this position?
Before you submit a resume or draft a cover letter and certainly before you go to an interview you should do 2 things: Research the job and the organization. What do they need? What are the requirements for the position? What role does this job play in the overall goals of the organization? Research yourself. What skills and experiences and interests can you offer? How will you add value to the organization? How can you prove that you have the required skills and experience needed for the job? Do a skill matching exercise: The organization/job needs... (skill/experience) and I have it because I did ….. The organization needs….. And i can provide….. Be certain to have specific examples of how you have added value in the past and be enthusiastic on how you can add value to this organization. Do not forget… the organization is looking to solve a problem and you are selling yourself as a solution.
68.What do you expect your starting salary to be?
Discussions of salaries and compensation should not be held until an offer is made. With that said, let’s look into the real world when this is not the case most of the time. Employers are shopping, trying to guess your price tag. This is one of those screening questions used to either screen in or screen out… so a response is important. Have you done your homework? What is the price for this job in the marketplace? Have you checked out classified ads or online ads for similar positions? Are you within the range, given your level of experience? Pegging yourself mentally to the right price is the first step. Second step is sharing this information correctly. Do you have enough information about this new job to determine your salary? If not… state it and ask for the information that is needed. “Before I can discuss salary, I would like to know the reporting requirements and how many people I would be supervising. In addition, what are the skill levels and experience of my staff?” You can also ask “What are others in similar positions being paid?” When you can no longer stall or seek additional information… “Based on what you have told me and exclusive of other compensation elements I feel that the position would warrant a salary range of $_______ to $___________” Name a range such as $40,000 to $45,000 to give both sides some wiggle room and allow for some give-and-take when benefits and other compensation is considered. If you know what you are willing to accept as salary and what the market pays, using a salary range should permit you to be negotiable.
70. When did you decide on this career?
I decided to pursue this career while studying art during my freshman and sophomore years in college. The decision to focus on design came naturally as I took as many of the fine arts and graphics course electives that the schedule would allow; I really did not have to think about it, it just happened. I was always interested in art, and found myself much more suited for the "structure" of graphic design versus the fine arts courses I was taking. I always admired magazines and catalogs for their layout even before I knew much about the profession of graphic design. Though I enjoy fine arts very much, I found graphic design to be the perfect fit for my half left brain, half right brain personality!

71.How do you plan to achieve these goals? What specific goals have you established for your career?
Remember, all goal setting must be immediatly followed by massive and consistent action toward it's fullfillment. In most cases, setting the goal alone doesn't make it happen, I learned that from experience.
Good question. I'll try to offer some of the aspects I consider when setting goals for myself...I mean there are some questions that you should ask yourself in formulating your goals, such as:
- What do I want? (This is usually best stated in the positive. Goals like "I don't know any more of the same old crap." tend to not be that useful.
- Where am I now in relation to that?
- What specifically do I want and how will I know when I have it? (Be specific in describing what you want. What will you see, feel, hear when you have accomplished your goal. Who will you be with? Where will you be? Also make sure that this goal is dis-associated...I'll explain that in a minute if it's not clear).
- Is it consistent with my values and other goals? (Sometimes people make goals like, I want to be a coporate executive in a Fortune 500 company AND be home for dinner by 6 o'clock everyday to spend time with my family. Not saying it couldn't happen, but you might want to outline how specifically you plan to accomplish it).
- Is accomplishing this goal something I can control? (Who else has to be involved? Are you doing this for yourself or because of other people?)
- What resources will you need to accomplish the goal? (Do you need money, time, more friends, special contacts in foreign governments?)
- For what purpose do I want this? Some corrolaries to the last question are: - How else could I get this same thing? - What will happen if I do get my goal? - What will happen if I don't get my goal? - What won't happen if I do get my goal? - What won't happen if I don't get my goal?
Okay so there are some questions that are helpful in exploring goals and deciding on what goals are appropriate and how they will integrate together with other goals into your life. The important thing for me is to program these into my future using "Time Lines". For me I tend to see the future as a line that shoots off to my right at a 45 degree angle and when I look there I see the future, the things that WILL happen. And this is quite a different place than where I seem to keep my hopes...See the things that I keep as hopes are the things I'd like to see happen but have never quite put in the right place to make it all happen.
Do you see why it's important to distinguish between hopes and your future? Too many people make goals and then say "Gosh I sure hope that happens" and quicker than you can blink all the representations of their goal have been tossed right into that pile of hopes...and maybe with incredible luck it will happen, but only because of luck. So I would recommend taking a little inventory by imagining your future, where are you keeping track of what you know will happen, the things you are absolutely committed to? And where are you keeping your hopes/wish-it-would-happens? When you make pictures of these things where do you seem them? Are there differences in focus, clarity, location? Are there sounds associated with one class and not the other? What are the differences in the feelings you get with each?
Now decide how important your goal is and make sure that when you imagine that goal that you mentally sort it into the right place so it's just like the things you know will happen. And make sure that you are "dis-associated" from your goal, that means that you can see it in the future but aren't actually experiencing it right now.
There are people who habitually fail to achieve there goals for one simple reason, and that is this. They imagine a really great goal and then they imagine how great it will feel when they accomplish their goal. Then they step into those great feelings, experience them now, and then think, "Gosh that was great, and since I've already had all the pleasure of accomplishing the goal, I guess I should think about something else." So when I say stay disassociated, I mean keep the feelings out there, make sure your goal is compelling but make sure that you don't allow yourself to feel the rewards until you've actually got the whole thing. It will help propel you into the future that you've built.
My goals include becoming a Certified Financial Advisor so I can obtain a better working knowledge of financial research analysis, which would allow me contribute to my client base as a better financial consultant since I would have that extra insight into the companies they are seeking to invest in. Also this is the foundation block to advancing my career to portfolio manager or even branch office manager.
72.How do you personally define success?
Success: In a career, being good at something you love and believing that your expertise helps other people. Being aware that hard work AND luck (or blessings — choose your own words) play a part in any success, being grateful rather than smug.
In life: Doing your best at your work and in dealing with your family and friends (not necessarily in that order), but taking time for a few pet projects or dreams of your own. Devoting all of your time to any one endeavor (be it work, play or raising a family) can never make you successful, just boring and bored.
Last semester I was hired by by university's Council for Student Activities. The group negotiates contracts of entertainers, sets up sound equipment, markets the entertainers to students, and generally decides what kind of programming should be done. When I got hired, I didn't know the first thing about how fill any of those responsibilities. I decided, however, that I wasn't going to fail. Four months later, I have become the Webmaster for the group. I also write our campus newsletter and created Game Night, a student competition of table games. That event yielded the biggest audience ever for a non-concert event.
73.What will it take to attain your goals, and what steps have you taken toward attaining them?
I've already done some research on other workers at Merrill Lynch to see how they achieved similar goals. I know that Merrill Lynch encourages the pursuit and will reimburse for tuition of a graduate degree. I plan on pursuing a MBA to give me an even more extensive knowledge of business and financial analysis.
74.Describe a situation in which you were successful.
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75.What do you think it takes to be successful in this career?
I believe successful salespeople put forth that extra effort that turns potential clients into first-time customers. Salespeople who attend to the details by doing whatever it takes to win over a prospective customer distinguish themselves from the countless others who don't go to any extra effort. Second, I think that if you label success as an attainable goal, you will never consistently remain successful. You can only succeed if you learn all there is to learn about your product, your competitors, and personal selling. Since this learning process is continuous, it's an unattainable goal. With good reason, salespeople should not consider success an attainable ending point but an objective that will always linger slightly beyond their reach.

 

76.What accomplishments have given you the most satisfaction in your life?
77.How would you describe yourself in terms of your ability to work as a member of a team?
I have had many opportunities in both athletics and academics to develop my skills as a team player. My tenure as a rower with my college's crew team serves as a good example. I learned a great deal about teamwork while rowing because all the rowers in the boat must act as one, which meant that we incessantly worked to keep each movement in the boat synchronized. On an individual basis, we still worked toward group goals through weightlifting and land-rowing. My experience as a marketing research team leader also helped me to learn the role of "team player." I viewed my position as that of group leader and of group member. I ensured that everyone in the group had equal opportunity to contribute, maintained excellent communication among group members, and coordinated their energies toward reaching our team's goal.
78.Are you a goal-oriented person?
79.Tell me about some of your recent goals and what you did to achieve them. Give me an example of an important goal which you had set in the past and tell me about your success in reaching it.
As a senior in high school, my goal was to attend college and play college golf. But I was nowhere near the player I needed to be to play or even get on the team. So over that summer I worked on my golf game to the point where I won almost every tournament I entered. I spent every hour I had during the day to make myself a better all-around player. I eventually walked on my freshmen year and was exempted from qualifying because I played so well in my first outing.
80.What major problem have you had to deal with recently?

 

 

81.Do you handle pressure well?
82.How much training do you think you’ll need to become a productive employee?
My background has been focused on preparing me for the financial consulting industry, so I can be productive right away. I already have obtained the educational credentials and skills to allow me to become an immediate asset to Merrill Lynch. After interning for a semester, I am well aware of the shared beliefs of the organization and its corporate values. I already have a very good working knowledge of the financial consulting business. I am confident of my ability to get up to speed quickly in any assignment with which I'm not familiar.
83.Why do you want to work in the _____ industry?
84.Are you willing to travel? How much?
I am more than willing to travel. I understand the importance of going above and beyond the call of duty to satisfy customer requests is sometimes required and that Merrill Lynch's customer focus belief means that travel is expected in some circumstances. I am willing to make this commitment to do whatever it takes to develop that long-term relationship with a small business or client. It is only through this relationship that loyalty can be maintained and financial gains and growth can occur for both the client and Merrill Lynch. It is my understanding from other financial consultants that I have interviewed at Merrill Lynch that this occurs maybe one or two times a month.
85.Is money important to you?
Which is more important to you, the job itself or your salary?
A salary commensurate with my experience and skills is important, but it's only one piece of the package. Many other elements go into making up a compensation package, but more importantly, it's critical to me to enjoy what I'm doing, fit into the corporate culture, and feel I'm making a genuine contribution.

 

 

86.How much money do you need to make to be happy?
What level of compensation would it take to make you happy?
I am not depending on money to make me happy. What makes me happy is having a satisfying job that provides challenge and new situations daily.
87.Tell of a time when you worked with a colleague who was not completing his or her share of the work. Who, if anyone, did you tell or talk to about it? Did the manager take any steps to correct your colleague? Did you agree or disagree with the manager's actions?
During a group project in college, we had one member who would do no work whatsoever. The project was to compare and contrast four companies in a single industry, so his work was vital. We first discussed the situation and asked for the bare-bones minimum of what we needed from him. We got just below that. As a result we as a group went to the professor and told her our situation -- not expecting or requesting action -- just informing her the situation we were dealing with. Then we as a group split up the non-contributor's work, and completed our work collectively on his share. In phase two in which we analyzed the information and reported how each of our companies fared compared to the others, we did not get a paper from the group member. As a result, we told the teacher that we had our work done, and were willing to do the extra paper but that we would rather spend time polishing our own work, and not picking up slack. She agreed and said to focus on the three companies we had compiled the most info on while not entirely neglecting the fourth. The papers came out very well, but were understandably weak when comparing the fourth company. The professor understood, and we received the grades we deserved. I was pleased with our teamwork and the way we handled the situation.
88. Describe a situation in which you had to arrive at a compromise or guide others to a compromise.
My first semester in college, I was a political-science major. My introductory government class professor had a differing political view then I. We disagreed on everything, and many classes were filled with criticizing each others' view. However, on one test I answered a question with the view I believe in, and she marked it wrong. So I asked her how an opinion can be wrong, and she said because her opinion is the way she taught it in class. I pointed out that my answer showed I understood the concepts of the question. She agreed, and I also agreed not be so combative in answers on tests. Compromise is the key to problem resolution.
89.What steps do you follow to study a problem before making a decision?
Following standard models for problem-solving and decision-making can be very helpful. Here are the steps and how they helped me solve a problem with a group project:
1.Define the problem to be solved and decision to be made. For a project in an introductory management class the assignment was to report on the corporate structure and financial situation of a couple of companies. The decision to be made was what companies to profile and how to present the information.
2.Gather the necessary information. Some group members wanted to report on automakers, while others wanted to do electronics firms. We gathered information on both types of company.
3.List all possible choices. We made lists of companies in both categories.
4.Consider possible outcomes for each choice. We decided that a report about car companies could have a positive outcome, but one about electronics firms might be more futuristic with high-tech products such as HDTV, video game consoles, and DVD players.
5.Check out how you feel about each of the choices. Given that this was a group project, we had to consider the feelings of all group members.
6.Relate the choices to your values and priorities. Again, all group members weighed in on their values and priorities.
7.From the possible alternatives, choose one. We decided that we'd do electronics companies because we could bring in products from each company and show what lies ahead.
8.Commit yourself to your chosen decision and disregard the others. Concentrate your energies in one direction. Once we made our decision, we focused all our work on electronics forms.
9.Take steps to turn your decision into positive action. All group members got interested in how the companies were doing.
10.Evaluate your progress from time to time. Change your decision if necessary. We were pleased with our progress and didn't feel a need to change our decision. We got an A on the project.